At Treks, we strive to offer you the best shipping options, ensuring a seamless experience no matter where you are in the world. Every day, we serve hundreds of customers globally and pride ourselves on our responsiveness and commitment to satisfaction.
How long does delivery take?
Delivery times are divided into two key phases:
Processing Time (1-3 working days):
- This includes order confirmation, adjustment, quality checks, and packaging.
Delivery Time (Approximately 8-14 working days depending on the country):
This is the time it takes for items to be transported from our international shipping center to your doorstep. Once dispatched from the warehouse, deliveries to the USA, Canada, and Australia will typically take 8-14 working days.* Please note, all shipping times exclude any delays caused by customs and duties.
Delays may occur during peak seasons such as New Year promotions, Black Friday, or Valentine's Day.
What are the shipping costs?
We offer free DHL/Hermes standard shipping (with tracking) for all orders. This service is provided at no cost to ensure a hassle-free shopping experience.
Please note: In the event of a lost package, we can only offer a replacement or refund if you have selected insured shipping.
Important: Once an order is placed, it cannot be changed or canceled as the packaging and processing of your order begin immediately.
At Treks, we are dedicated to ensuring that your products arrive on time and in excellent condition, enhancing your experience with quality and care every step of the way.